Last Updated: December 8, 2025
Welcome to Voxara AI ("Voxara," "we," "our," or "us"). These Terms of Service ("Terms") constitute a legally binding agreement between you (the "Customer," "you," or "your") and Voxara AI, a Canadian business operating from British Columbia, Canada. These Terms govern your access to and use of our website located at voxara.ca, our AI voice receptionist platform, and all related services, features, content, and applications (collectively, the "Services").
By registering for an account, accessing our website, using our Services, or clicking "I agree" to these Terms, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you must not access or use our Services.
If you are entering into these Terms on behalf of a business or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms, and references to "you" and "your" shall refer to that entity.
Voxara AI provides an artificial intelligence-powered voice receptionist service designed for Canadian small and medium-sized businesses. Our Services include:
The specific features and capabilities available to you depend on your selected service plan and configuration. Voxara reserves the right to modify, suspend, or discontinue any aspect of the Services at any time, with or without notice, though we will make reasonable efforts to notify customers of material changes.
To use our Services, you must: (a) be at least 18 years of age or the age of majority in your jurisdiction; (b) operate a legitimate business or be authorized to act on behalf of such a business; (c) provide accurate, current, and complete information during registration; and (d) maintain and promptly update your account information to keep it accurate and complete.
You are responsible for maintaining the confidentiality of your account credentials, including your username and password. You agree to: (a) choose a strong password and not share it with others; (b) notify us immediately of any unauthorized access to or use of your account; and (c) ensure that you log out from your account at the end of each session. You are fully responsible for all activities that occur under your account, whether or not authorized by you.
We reserve the right to verify your business information and identity at any time. You agree to provide any requested documentation or information to complete such verification. Failure to provide requested verification materials may result in suspension or termination of your account.
Our Services are provided on a subscription basis. Current pricing ranges from $500 to $800 CAD per month, depending on your selected plan, features, call volume, and customization requirements. All prices are displayed in Canadian Dollars (CAD) and are exclusive of applicable taxes unless otherwise stated.
By subscribing to our Services, you authorize Voxara to charge your designated payment method on a recurring monthly basis. Payment is due at the beginning of each billing cycle. You agree to provide current, complete, and accurate billing information, including valid payment method details. If your payment method fails or your account becomes past due, we reserve the right to suspend or terminate your access to the Services.
Voxara reserves the right to modify our pricing at any time. We will provide you with at least 30 days' advance notice of any price increases to your existing subscription plan. Continued use of the Services after the effective date of a price change constitutes your acceptance of the new pricing. If you do not agree to a price increase, you may cancel your subscription in accordance with Section 10 (Termination).
Subscription fees are generally non-refundable except where required by applicable law. If you cancel your subscription mid-billing cycle, you will retain access to the Services until the end of your current billing period, but no refund will be issued for the unused portion. In cases of service failure or material breach by Voxara, we may, at our sole discretion, provide pro-rated refunds or service credits.
You are responsible for all applicable taxes, including Canadian GST/HST, PST, or other sales taxes imposed by governmental authorities. If we are required to collect taxes, they will be added to your invoice. If you are tax-exempt, you must provide valid tax exemption certificates acceptable to the relevant tax authorities.
You may use our Services only for lawful business purposes consistent with these Terms. You agree to use the Services in compliance with all applicable Canadian federal, provincial, and local laws, regulations, and ordinances.
You agree not to:
If you use our Services to communicate with individuals, you are solely responsible for ensuring compliance with Canada's Anti-Spam Legislation (CASL), the Personal Information Protection and Electronic Documents Act (PIPEDA), the Telecommunications Act, and any other applicable communication and privacy laws. This includes obtaining proper consent before initiating communications and providing clear identification and opt-out mechanisms.
Our Services utilize artificial intelligence and machine learning technologies. While we strive for accuracy and reliability, you acknowledge and agree that:
The Services are designed to assist and augment, not replace, human business operations. You acknowledge that our AI receptionist should not be relied upon as the sole means of handling critical, time-sensitive, or emergency communications. You remain responsible for:
While we strive to provide 24/7 service availability, we do not guarantee uninterrupted or error-free operation of the Services. The Services may be temporarily unavailable due to maintenance, updates, technical difficulties, or circumstances beyond our reasonable control. We are not liable for any consequences resulting from service interruptions or outages.
Our Services may integrate with third-party platforms, including calendar systems, CRMs, and communication tools. We do not control these third-party services and are not responsible for their availability, functionality, security, or privacy practices. You are responsible for complying with the terms of service and privacy policies of any third-party services you choose to integrate with our platform.
Your use of the Services involves the collection, processing, and storage of various types of data, including call recordings, transcripts, customer information, and business data. Our collection, use, and protection of this information is governed by our Privacy Policy, which is incorporated into these Terms by reference.
By using the Services, you acknowledge and agree that:
Please review our Privacy Policy at voxara.ca/privacy for detailed information about our data practices.
The Services, including all software, technology, algorithms, user interfaces, designs, graphics, logos, text, and other content provided by Voxara (collectively, "Voxara Content"), are owned by Voxara AI or our licensors and are protected by Canadian and international intellectual property laws, including copyright, trademark, patent, and trade secret laws.
Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Services for your internal business purposes. This license does not grant you any ownership rights in the Services or Voxara Content.
You retain all ownership rights to the data you provide to the Services, including call recordings, transcripts, customer information, and business data ("Customer Data"). By using the Services, you grant Voxara a worldwide, non-exclusive, royalty-free license to use, process, store, and transmit Customer Data solely as necessary to provide and improve the Services, comply with legal obligations, and enforce these Terms.
Voxara may use aggregated, anonymized, or de-identified data derived from Customer Data for analytics, service improvement, and other legitimate business purposes, provided that such data cannot be used to identify you or any individual.
If you provide Voxara with any suggestions, ideas, feedback, or recommendations regarding the Services ("Feedback"), you grant Voxara an unrestricted, perpetual, irrevocable, worldwide, royalty-free license to use, modify, and incorporate such Feedback into our Services without any obligation to compensate you or provide attribution.
During the course of your use of the Services, you may have access to confidential and proprietary information of Voxara, including technical, business, and product information ("Confidential Information"). You agree to:
These confidentiality obligations do not apply to information that: (a) was publicly available at the time of disclosure; (b) becomes publicly available through no breach of these Terms; (c) you can demonstrate was in your possession prior to disclosure by Voxara; or (d) is required to be disclosed by law or court order.
These Terms commence on the date you first access or use the Services and continue until terminated in accordance with this Section.
You may cancel your subscription at any time by providing notice through your account settings or by contacting us at hello@voxara.ca. Cancellation will be effective at the end of your current billing cycle, and you will not be charged for subsequent billing periods. You will retain access to the Services until the end of your paid subscription period.
We reserve the right to suspend or terminate your access to the Services, with or without notice, if:
We will make reasonable efforts to provide advance notice of termination where practicable, except in cases of material breach, legal requirements, or security concerns.
Upon termination of your account:
Sections of these Terms that by their nature should survive termination shall survive, including but not limited to provisions regarding intellectual property, confidentiality, disclaimers, limitations of liability, and dispute resolution.
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, VOXARA DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO:
VOXARA DOES NOT WARRANT THAT THE SERVICES WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS. YOUR USE OF THE SERVICES IS AT YOUR SOLE RISK.
Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you. You may have additional rights under applicable consumer protection laws.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW:
IN NO EVENT SHALL VOXARA, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES, ARISING OUT OF OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICES, EVEN IF VOXARA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
TO THE EXTENT LIABILITY CANNOT BE EXCLUDED, VOXARA'S TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT YOU PAID TO VOXARA IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO LIABILITY; OR (B) CAD $1,000.
This limitation of liability applies regardless of the theory of liability, whether based in contract, tort (including negligence), strict liability, warranty, or otherwise, and whether or not Voxara has been advised of the possibility of such damages.
Some jurisdictions do not allow the limitation or exclusion of liability for incidental or consequential damages, so the above limitations may not apply to you.
You agree to indemnify, defend, and hold harmless Voxara, its affiliates, and their respective officers, directors, employees, agents, and representatives from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or related to:
Voxara reserves the right to assume the exclusive defense and control of any matter subject to indemnification by you, in which case you agree to cooperate with Voxara's defense of such claim. This indemnification obligation shall survive termination of these Terms.
These Terms and any disputes arising out of or related to these Terms or the Services shall be governed by and construed in accordance with the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to conflict of law principles.
Subject to the arbitration provisions below, you agree that any legal action or proceeding arising out of or related to these Terms or the Services shall be brought exclusively in the courts located in British Columbia, Canada, and you irrevocably consent to the personal jurisdiction and venue of such courts.
Before initiating any formal dispute resolution proceeding, you agree to first contact us at hello@voxara.ca to attempt to resolve any dispute, claim, or controversy informally. We will attempt in good faith to resolve any disputes through informal negotiation within 30 days of receiving notice.
If we are unable to resolve a dispute through informal negotiation, either party may elect to have the dispute resolved by binding arbitration administered by the ADR Institute of Canada (ADRIC) in accordance with its Arbitration Rules. The arbitration shall be conducted in English in British Columbia, Canada. The arbitrator's decision shall be final and binding, and judgment may be entered upon it in any court of competent jurisdiction. Each party shall bear its own costs and expenses in connection with the arbitration, except that the arbitrator may award costs and expenses to the prevailing party.
Either party may seek equitable relief (such as injunctions or restraining orders) in a court of competent jurisdiction without first engaging in arbitration if necessary to protect intellectual property rights or prevent irreparable harm. Additionally, either party may bring claims in small claims court if the claim qualifies for such court's jurisdiction.
To the extent permitted by law, you agree that any dispute resolution proceedings, whether in arbitration or in court, will be conducted only on an individual basis and not as a class, consolidated, or representative action. You waive any right to participate as a plaintiff or class member in any class action, collective action, private attorney general action, or other representative proceeding.
We reserve the right to modify these Terms at any time. If we make material changes to these Terms, we will provide notice by:
Material changes will be effective 30 days after we provide notice. Changes that are not material will be effective immediately upon posting. Your continued use of the Services after the effective date of any changes constitutes your acceptance of the modified Terms. If you do not agree to the modified Terms, you must stop using the Services and cancel your subscription.
We encourage you to review these Terms periodically to stay informed of any updates. The "Last Updated" date at the top of these Terms indicates when they were last revised.
These Terms, together with our Privacy Policy and any additional agreements you enter into with Voxara (such as a Business Associate Agreement for HIPAA-compliant services), constitute the entire agreement between you and Voxara regarding the Services and supersede all prior or contemporaneous communications, agreements, and understandings, whether written or oral.
You may not assign or transfer these Terms or any rights or obligations hereunder, whether by operation of law or otherwise, without Voxara's prior written consent. Any attempted assignment in violation of this provision shall be void. Voxara may freely assign these Terms. Subject to the foregoing, these Terms shall bind and inure to the benefit of the parties and their respective successors and permitted assigns.
If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid, illegal, or unenforceable provision shall be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable while preserving its intent to the greatest extent possible.
No waiver of any provision of these Terms shall be deemed or shall constitute a waiver of any other provision, nor shall any waiver constitute a continuing waiver. No failure or delay by Voxara in exercising any right, power, or privilege under these Terms shall operate as a waiver thereof.
Voxara shall not be liable for any failure or delay in performing its obligations under these Terms due to causes beyond its reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, pandemics, strikes, or telecommunications or internet failures.
The relationship between you and Voxara is that of independent contractors. Nothing in these Terms shall be construed to create a partnership, joint venture, agency, franchise, employment, or fiduciary relationship between the parties.
These Terms are drafted in English. In the event these Terms are translated into any other language, the English version shall prevail in case of any inconsistency or discrepancy.
Any notices or other communications required or permitted under these Terms must be in writing and will be deemed given: (a) when delivered personally; (b) when sent by confirmed email; (c) three business days after being sent by registered or certified mail, return receipt requested; or (d) one business day after being sent by a reputable overnight courier service. Notices to Voxara should be sent to hello@voxara.ca.
If you have any questions, concerns, or complaints about these Terms or the Services, please contact us:
Voxara AI
Email: hello@voxara.ca
Website: voxara.ca
Address: British Columbia, Canada
We aim to respond to all inquiries within 2 business days. For urgent matters related to service outages or security concerns, please indicate "URGENT" in your subject line.
By using Voxara AI's Services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.